Consumer (§ 13 German Civil Code (BGB)) have a statutory right of withdrawal.
You can cancel your contract within 14 days without giving reasons in text format (eg letter, fax, email) or - if the goods are dedicated to you before the deadline expires- by returning the item. The period begins upon receipt of this notification in text format, but not before receipt of the goods to the consignee (in case of recurring deliveries of similar goods not before receipt of the first partial delivery) and also not before the fulfillment of our obligations as laid down in Article 246 § 2 German Civil Code in connection with § 1 paragraph 1 and 2 German Civil Code (EGBGB) and our obligations according to § 312g paragraph 1 sentence 1 German Civil Code (BGB) in conjunction with Article 246 § 3 German Civil Code (EGBGB). In order to maintain the revocation period it is sufficient to send the revocation or thing seasonably.
The revocation must be sent to:
Fax: +49 (0) 4122-405471
In case of an effective withdrawal, the mutually received benefits and any benefits (eg interest) have to be surrendered. If you cannot refund the performance and benefits (eg beneficial use) received in all or partially not or only in deteriorated condition, you will be obliged to pay compensation. For the deterioration and derived benefits, you must pay compensation only if the uses or the deterioration is due to a deal with the matter beyond the testing of the properties and functionality. By "testing the properties and functionality" refers to the testing and evaluation of the respective goods, as it is possible and common in a brick and mortare store. Transportable items are to be returned at our risk. You have to bear the routine cost of return if the delivered goods comply with those ordered and if the price of the goods to be sent back does not exceed an amount of 40 EUR or if the price of the goods to be sent back exceed and amount of 40 EUR but at the time of the revocation you have not yet reciprocated or have not yet made a contracually agreed part payment. Otherwise the return is free for you. Items not consignable by parcel post will be collected from you. Obligations to reimburse payments must be fulfilled within 30 days. The period begins for you when you send your cancellation or the goods, for us with their reception.
- End of cancellation policy -
Exclusion of withdrawal
The right of withdrawal for distance contracts is excluded from goods manufactured according to specific requirements of the customer, or that are not due to their condition suitable for return, or can spoil quickly or whose expiration date has passed. The right does not apply to distance contracts for the delivery of audio or video recordings or software if the delivered data carriers have been unsealed. Likewise, the right of revocation does not apply to distance contracts for the supply of newspapers, periodicals and magazines.
Model withdrawal form
(complete and return this form only if you wish to withdraw from the contract)
Send to Liedtke-Metalldesign, Daimlerstr.15, D-25337 Elmshorn, Fax: +49 (0)4122/405471, Email: firstname.lastname@example.org:
I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract of sale of the following
goods (*)/for the provision of the following service (*),
Ordered on (*)/received on (*),
Name of consumer(s),
Address of consumer(s),
Signature of consumer(s) (only if this form is notified on paper),
(*) Delete as appropriate.